Customer Service
Excellence
Whether you're in a customer-facing role or supporting clients remotely, the way you handle interactions can make or break customer loyalty.
Learn how to handle customer interactions professionally, exceed expectations, and manage complaints with confidence to create a great customer experience every time.
Why choose Trainetics for Customer Service Training?
Great customer service isn’t just about solving problems, it’s about creating positive experiences that keep customers coming back. Our interactive courses are designed to help professionals improve communication skills, develop a customer-first mindset, and handle challenging situations effectively.
All our training is underpinned by our robust standards framework and designed to enhance different aspects of your service proposition. Using our Learning Needs Analysis Tool, we help you cultivate a service-oriented culture that delivers long-term, sustainable business results for your organisation in three key areas: Service Standards, Service Culture, Service Performance.
SERVICE
STANDARDS
Defining clear, measurable guidelines for how your business interacts with and serves its customers. These standards ensure consistent, high-quality service delivery across all customer touch points to enhance the customer experience.
SERVICE
CULTURE
Create a customer-oriented culture that encourages your staff to approach their daily tasks and activities from the customer's perspective. Improve service communications among your people to increase employee engagement and deliver a great service experience.
SERVICE
PERFORMANCE
Create motivated teams capable of prioritising tasks efficiently and resolving issues promptly. Leverage resources effectively to improve productivity, boost service performance and drive key customer service performance indicators.
What Trainetics offers?
Certificate Courses
Delivered virtually or in-person, our certificate courses provide an immersive training experience that is designed to upskill our delegates. Suitable for customer-facing workers and managers, our certificate courses are customised to deliver the right impact for your organisation.
Bespoke Training
For organisations that want fully customisable content that is tailored to address their specific challenges. Our experts will collaborate with you to develop and deliver against your business objectives. Delivered virtually or in-person, we offer training in a range of specialist areas.
Train the Trainer
For members that wish to equip their teams with the skills to deliver our certificate training courses to the highest standard. This is perfect for internal coaches, mentors, trainers and managers looking to enhance their training delivery capabilities.
EXPLORE COURSES
Choose from our comprehensive suite of workshops and courses, or we can develop new content tailored to your needs. We will work closely with you to understand your business challenges and ensure they are effectively integrated into your training experience.
DELIVERING SERVICE
EXCELLENCE
EFFECTIVE COMPLAINT
HANDLING
MANAGING CHALLENGING
BEHAVIOURS
MANAGING DIFFICULT
CONVERSATIONS
MANAGING AGGRESSIVE
PEOPLE
PROFESSIONAL
TELEPHONE ETIQUETTE
PROFESSIONAL
EMAIL WRITING
EFFECTIVE TIME
MANAGEMENT SKILLS
BUILDING EMOTIONAL
RESILIENCE
ESSENTIAL
ASSERTIVENESS SKILLS
INFLUENCE &
COMMUNICATION SKILLS
OUR
FACILITIES
Our unique partnership with British Airways Global Learning Academy allows us to offer a world class learning environment.
OUR
TEAM
Our team are leaders in their fields. They are at the very forefront of research and thinking around Customer Service training and delivery. Our unrivalled expertise allows us and to draw on decades of professional experience.
