ESSENTIAL

ASSERTIVENESS SKILLS

OVERVIEW

Duration: 1 day.

CPD points (8 hrs) for all professionals.

This practical, confidence-building course helps participants understand the difference between passive, aggressive and assertive behaviours, and why assertiveness is essential for effective workplace communication.

Through interactive discussions and scenario-based exercises, learners will develop the skills to express their needs, opinions and boundaries clearly and respectfully. The course explores how to use assertive language and body language to enhance credibility, how to say “no” tactfully and how to maintain professionalism when facing criticism or conflict.

LEARNING OBJECTIVES

By the end of this course, delegates will be able to:

1. Distinguish between passive, aggressive and assertive behaviours.

2. Communicate needs and opinions confidently, while respecting others.

3. Use assertive language and body language to enhance credibility.

4. Say ‘no’ tactfully and set boundaries without damaging relationships.

5. Handle criticism and conflict constructively, maintaining professionalism.

6. Develop an action plan to apply assertiveness skills in real-life scenarios.

ORGANISATIONAL BENEFITS

Performance outcomes include::

1. Stronger Communication Across Teams: Clear, respectful communication reduces misunderstandings and improves overall collaboration.

2. More Constructive Conflict Resolution: Staff equipped with assertiveness skills address issues early and professionally, preventing escalation and reducing time spent managing conflicts.

3. Enhanced Workplace Relationships: Assertive behaviours foster trust respect, and psychological safety, contributing to a healthier team culture.

4. Increased Productivity: When employees communicate needs and boundaries effectively, workflows become smoother and more efficient.

5. Greater Accountability: Assertive team members take ownership of their actions and expectations, supporting a culture of responsibility and continuous improvement.

6. Reduced Stress and Frustration: By expressing themselves clearly and managing criticism confidently, employees experience lower interpersonal tension and improved wellbeing.

WHO SHOULD ATTEND

This course is ideal for anyone who wants to communicate more confidently and effectively in the workplace.

It is particularly valuable for individuals who struggle to speak up, set boundaries or handle difficult conversations, as well as those in roles requiring frequent collaboration or customer interaction. Whether you are a team member or leader, this course provides practical skills to enhance credibility, strengthen relationships, and contribute to a more positive and productive working environment.