PROFESSIONAL EMAIL
WRITING
OVERVIEW
Duration: 1 day.
CPD points (8 hrs) for all professionals.
Clear, concise and well-crafted emails are essential to building credibility and getting results in today’s professional world.
This course helps participants master the art of effective email communication, from setting the right tone to structuring messages that inform, persuade and engage. Participants will learn how to write impactful subject lines, tailor their tone and style for different audiences and avoid common communication pitfalls.
By the end of the course, they’ll be equipped to write emails that reflect professionalism, strengthen relationships and achieve their intended outcomes with clarity and confidence.
LEARNING OBJECTIVES
By the end of this course, delegates will be able to:
1. Recognise the principles of effective business email communication and why tone matters.
2. Structure emails clearly and logically to achieve the intended outcome.
3. Write subject lines and openings that engage and inform the recipient.
4. Adapt tone, style and language for different audiences and situations.
5. Apply best practices for clarity, conciseness and professionalism in email writing.
6. Avoid common email pitfalls, including ambiguous language and overuse of jargon.
7. Use formatting and etiquette appropriately, including greetings, closings and CC/BCC
ORGANISATIONAL BENEFITS
Performance outcomes include::
1. Improved clarity and consistency in internal and external communications.
2. Enhanced professional image and brand reputation through well-written correspondence.
3. Greater efficiency as emails become clearer, reducing misunderstandings and follow-ups.
4. Stronger relationships with clients, partners and colleagues built on effective communication.
5. Increased productivity through concise messaging and better prioritisation of information.
6. Reduced risk of miscommunication or conflict caused by poor tone or ambiguous language.
7. More confident, competent staff who represent the organisation with professionalism in every interaction.
WHO SHOULD ATTEND
This course is ideal for professionals at all levels who use email as a key part of their communication from administrators and customer service teams to managers and executives.
It’s especially valuable for anyone looking to enhance their written communication skills and ensure their messages are clear and effective in achieving the desired response.
DOWNLOAD THE BROCHURE
Discover more information about the course and receive details about the course as they're released by completing the form below:
RELATED COURSES