1 day course.

CPD points for all healthcare professionals.

The Human Factors - Primary Care Course is designed for healthcare professionals and managers working in the primary care and community environment.


Workshops, seminars and flight simulation at the British Airways Global Learning Academy will engage participants in highly interactive sessions designed to provide an introduction to applied Human Factors theory and thinking relevant to Primary Care. Areas covered include patient safety, organisational improvement and workforce wellbeing. Training will be delivered by airline pilots and clinicians drawing on three decades of aviation experience and Clinical Research in Human Factors.


Delegate groups will be kept small to maximise an open exchange of ideas and allow participants to interact on an individual basis with the faculty.


1. To acquire a firm foundation in cognitive performance and explore principles and tools successfully deployed in High Reliability Organisations.

2. Appraise and tailor the development of your individual cognitive performance in a setting distinct from healthcare.

3. To recognise the limitations of resilience training as a solution to occupational stressors and develop an understanding of how the design of work systems can promote better wellbeing outcomes..

4. Develop an appreciation of how systems thinking helps us understand behaviour emergent from the component interactions within a complex 'Primary Care' system.

5. Identify how Just Culture can be a powerful driver for professional performance unencumbered by fear of blame whilst retaining balanced accountability.


Training focuses on equipping participants with a highly personalised suite of principles and skills, which will complement their clinical competencies and elicit a deeper understanding of the ways in which it is possible to optimise system performance in highly complex organisations. The course is comprised of an innovative learning model that is structured around the needs of practising healthcare professionals.

Workshops feature highly interactive teaching and skills-development experiences in a diverse range of learning environments, delivered by industry leaders at the cutting edge of Human Factors research and thinking. Delegates will develop the ability to proactively manage risk to enhance safety, performance and human wellbeing in the clinical workplace.


Course Highlights:


  • Flight Simulation (Full Motion)

  • Individual Development

  • Small Delegate Groups

  • Lunch & Refreshments Included

  • Workshops & Seminars:

- Situational Awareness

- Decision Making

- Workload Management

- Optimising Personal Wellbeing

- Systems and Design Thinking

- Just Culture


  • GPs (Partners and Salaried)

  • Practice Managers

  • GP Appraisers

  • Out of Hours GPs

  • Clinical Educators

  • Nurses

  • Physicians Associates

  • Paramedics

  • Specialty Trainees

  • Foundation Doctors

  • Healthcare Leaders and Managers

  • Strategic Decision Makers and Policy Leads

  • Senior leaders in Regulatory, Accreditation and Inspection Organisations


1 Day (08:15 - 17:30)


British Airways Global Learning Academy

London Heathrow




- Saturday, 6th JUNE 2020  (SOLD OUT)

If you would like to discuss the course further, please email us at


Be the first to secure your 2021/22 place. Register your interest below.

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